JACKSONVILLE, Fla. -- The Tackett family now has running water. A few days ago they did not.

"We had to fill water jugs at the gas station to flush the toilets," said Amanda Tackett.

On December 1st, they moved from Alabama to a rental home in St. Johns County. They're still unpacking and trying to get over what they call a bad experience with the JEA.

"I've never had this experience with a utility company," said Tackett.

Amanda Tackett said during the last week of November, they mailed copies of their lease agreement, their IDs, along with a deposit to the JEA. The check was sent to a different address for security reasons.

"We provided everything ... " said Tackett, "and nothing we did was good enough."

But Tackett claims JEA delayed the service connection because of a there was a delinquent service charge to the address, which had nothing to do with them.

JACKSONVILLE, Fla. -- Dr. Glenn Knox works with the hearing impaired every day at Mandarin Hearing and Balance Center.  But for the first time, a new device is helping him hear better without surgery.

Dr. Knox said he has not heard out of his left ear in more than 30 years.  When he heard about the Soundbite Hearing System he wanted to give it a try.

"It's amazing," Dr. Knox explained.  "It's just like, bringing tears to my eyes basically.  It's unbelievable."

Dr. Knox said he was the first person in the Jacksonville area to get fitted for the two piece device.  The patient wears a microphone in his or her "bad ear" and a receiver over the teeth on his or her "good" side.  The microphone uses radio signals to transmit the sound to the mouthpiece, which vibrates imperceptibly transferring the sound to the ear that can hear it.

JACKSONVILLE, Fla. -- The 4th Annual Pixie Awards recently recognized Brunet-García Advertising for a video spot produced for MSC Care Management, Optimal Care Transportation & Translation.  The Pixie Awards honor outstanding creativity in the fastest growing area of the moving pixels industry:  motion graphics, effects and animation.